Women at the Last Supper | Kyria

Women at the Last Supper | Kyria

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Servanthood: A Leader's Valued Asset

The commercialization of our society has left little imagery of the basic fundamental characteristics of a great leader. The way we do business, meet and communicate with others has slowly changed over the years, which has changed how we relate to others. Automated systems, email and communication systems save us time and effort, without a doubt. Yet, one thing many people often mention is how we have lost good customer service. Think about it, we have a tendency to go to places that we have formed relationships with and who serve us personally. Statistics over time, still show that people prefer good customer service even over lower prices!
One thing the emerging entrepreneur has to do is provide an intimate, personal service to consumers that bigger companies, can not. They must build a brand around serving others that separates them. Servanthood, or the act of service towards another is the key component that people look for in leaders. A phrase often used is , "We don't care how much you know, until we know how much you care". That phrase is still very truthful when we choose to shop, look for medical providers, build friendships, open bank accounts, seek daycare and nursing home providers for our loved ones and the list goes on. On a personal note, there is a small doughnut shop that I really like to patronize. The shop is not within walking distance, nor is it in a nearby area that is close by. Aside from the fresh doughnuts, I love the superb service I receive from the owners and its staff. They always greet me with a smile, offer me alternative or new items to try, remember my coffee order without giving further detail and have even suggested that I call them first and check for my purchase availability before driving to the location to save me time and gas! Yes, I could purchase doughnuts from a closer location but the people who run the establishment really care. The products are fresh and the customer service is even BETTER! Yes, I could save gas and time going somewhere else but would the product be fresh or even more, would the customer service be of top quality? I go to these people because they have shown they care and want to serve me whenever I arrive.
I would say, this same quality is what makes a group or crowd want to follow certain leaders. The leader has indicated to that group/crowd that they are knowledgeable, capable, able and WILLING. There is a difference in receiving from someone who wants to serve vs. someone who serves out of obligation. There is a freshness and vigor from the person who enjoys serving. They are in no rush and want to do things just right.
Let the value of servanthood, be renewed in our hearts and minds. Remember how rewarding it is to receive great service and allow that to be the fuel that allows us to serve others with passion. When we have less to offer, our servanthood is what heightens our appearance to others and gives us true value. A leader's value is established through our servanthood to others!